Welcome to simvora.org. We value your personal information and privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you browse our website, purchase towels, bath linens, or other bathroom textile products, and use our related services.

  1. Information Collection

When you visit or use this website, we may collect the following information:

  • Personal Information: Name, email address, phone number, and billing/shipping addresses.
  • Order Information: Purchased items, order numbers, transaction amounts, and order history.
  • Device Information: IP address, browser type, device details, and access logs.
  • Communication Information: Inquiries, feedback, and other content you submit via email or other customer service channels.
  1. Use of Information

We use the information we collect for the following purposes:

  • Processing orders, payments, and product delivery.
  • Providing customer support and after-sales service.
  • Sending order confirmations, shipping notifications, and essential service-related information.
  • Improving website functionality, product presentation, and the overall shopping experience.
  • Detecting potential fraud, suspicious transactions, or unauthorized access.
  • Complying with applicable laws, regulations, and regulatory requirements.
  1. Protection of Payment Information

Transactions on this website may be processed through third-party payment services, such as Stripe. Payment information is handled by these service providers in accordance with their respective security standards.

We do not store full credit/debit card numbers or security codes (CVV) on our own servers. Payment processors may handle relevant payment data as required for transactions and implement appropriate security measures to protect that data.

  1. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your browsing preferences.
  • Maintain your shopping cart and support core website functionality.
  • Analyze website traffic and usage trends.
  • Enhance website performance and user experience.
    You can manage or restrict cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of the website.
  1. Information Sharing

We do not sell or rent your personal information to third parties. Where necessary for the provision of our website services, we may share limited information with the following third parties:

  • Payment service providers: For processing payments and verifying transactions.
  • Logistics service providers: For order delivery and shipment tracking.
  • Technical service providers: For website hosting, maintenance, and security management.
  • Legal and regulatory authorities: To provide information as required by law or permitted by legal process.
    Third parties may use such information only to the extent necessary to provide their respective services.
  1. Information Storage and Security

We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

Records related to orders and transactions may be retained for 7 years following the completion of an order, or for a longer period as required by applicable law or legitimate business needs. Other personal information will be retained only for as long as necessary to fulfill the purposes for which it was collected, and will be handled in accordance with applicable regulations once it is no longer required.

  1. Your Privacy Rights

Under applicable data protection laws, you may have the following rights:

  • To request access to the personal information we hold about you.
  • To request the correction of inaccurate or incomplete information.
  • To request the deletion of your personal information, subject to legal conditions.
  • To request restrictions on, or object to, certain data processing activities.
  • To withdraw any consent previously provided.
  • To request a copy of your personal information.
  1. Third-Party Websites

This website may contain links to third-party websites or services. Such sites have their own privacy policies and data processing rules. We have no control over the privacy practices of third-party websites; we recommend that you carefully review their respective policies when visiting them.

  1. Children’s Privacy

This website is not intended for children. We do not knowingly collect personal information from children who are under the age specified by applicable law. If we discover that such information has been collected without appropriate authorization, we will take reasonable steps to address the matter in accordance with applicable law.

  1. Updates to the Privacy Policy

We may update this Privacy Policy to reflect changes in our business, website functionality, or legal and regulatory requirements. Any modifications will be posted on this page, with the effective version indicated by the date at the top of the page. We encourage you to review this page periodically.