At simvora.org, we value the shopping experience of every customer. If you encounter any issues with the towels, bath towels, or other bathroom textiles you have purchased, or if you wish to initiate a return, please review the following policy to understand the applicable conditions and procedures.

  1. Return Period

Customers may submit a return request within 30 days of receiving their items. Requests made after this period may not be eligible for return, except as otherwise provided by law.

  1. Return Conditions

Items submitted for return must meet the following basic requirements:

  • The items have not been subjected to unreasonable use or washing.
  • The items remain in their original condition, suitable for resale.
  • The items, along with any accessories and packaging, are as complete as possible.
  • A valid order number or proof of purchase can be provided.
    Given that towels and bath towels are personal daily-use textile products, items that have been used, washed, or rendered unsuitable for resale due to hygiene concerns or other personal reasons are generally not eligible for return—unless there is a quality issue or as otherwise required by applicable law.
  1. Quality Issues and Incorrect Items

If the items you receive have clear quality defects, are damaged during transit, are incorrect, or differ substantially from the product description, please contact us promptly.

Please provide the following information:

  • Order number.
  • Product name and a description of the issue.
  • Photographs that clearly show the issue.
    Once we verify that the issue is due to product quality or a shipping error, we will cover the return shipping costs and, depending on the circumstances, provide a refund, an exchange, or another appropriate solution.
  1. Returns Unrelated to Quality

For returns based on personal preference, incorrect size selection, or other reasons unrelated to product quality, the customer is responsible for the return shipping costs.

Returned items must meet the conditions specified in this policy. Please do not return any items without prior confirmation.

  1. Refund Processing

Once the returned items have been received and inspected, we will process eligible refund requests.

  • Refunds will be issued via the original payment method.
  • Refunds are typically initiated within 3–5 business days after the returned items have been inspected and accepted. – The actual time it takes for funds to reach your account may vary depending on the processing speed of your bank or payment service provider.
  • If the original payment channel cannot accept a refund, we will contact you to discuss an appropriate alternative solution.
  1. Situations Not Eligible for Return

The following cases generally do not meet the criteria for a standard return:

  • Items that have been used or washed, affecting their hygiene or suitability for resale.
  • Items damaged or visibly stained due to human error or misuse.
  • Items missing necessary accessories or those that are otherwise incomplete.
  • Requests made beyond the specified return period, unless the situation falls under specific legal exceptions.
  1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible—ideally before the item has been shipped. Orders that have not yet been processed or dispatched may be eligible for cancellation, subject to individual circumstances.

Orders that have already been shipped generally cannot be cancelled directly; in such cases, the return policy will apply.

  1. Return Information

Address: 1590 E Cameron Way, Placentia, CA 92870

Email: [email protected]

Phone: +1 6575255828